Yes! You can choose from different colours and add full graphic and text customisation.

Simply contact us, and we will try our best to get the colour you want.

No, our custom-fit gumshields are designed to be slim and comfortable while providing maximum protection. Unlike boil-and-bite gumshields, ours are made to fit perfectly to your unique dental anatomy.

If you wear a removable retainer, you should take it out before using your gumshield. If you have a fixed retainer, we can make a custom fit for you—just let us know when ordering.

Yes, you can add custom text and upload logos during the design process.

Yes, we offer clear gumshields for those who prefer a more subtle look.

Yes! Since it's custom-made from your impression, your gumshield will be tailored to your exact mouth size and shape.

Yes, we can customise your gumshield to accommodate missing teeth. Just let us know in advance so we can adjust the fit.

If you feel your gumshield doesn't fit as expected, send us clear images and videos within 14 days, and we'll assess it for a free adjustment or remake.

Due to natural variations in dental anatomy, the exact placement and appearance of custom designs may vary slightly from the preview. Your design will be adapted to fit your unique teeth structure for optimal fit and protection.

Our gumshields cover teeth up to and including the second molars (second back teeth). They do not extend to wisdom teeth. This is the professional standard for sports mouthguards and provides optimal fit, comfort, and protection.

We provide full step-by-step instructions inside your kit, and you can also watch our tutorial at getpiranha.co.uk/pages/impressions to ensure you get it right the first time.

Yes! We have a dedicated WhatsApp helpline where you can send photos or videos of your impression for feedback before sending it back. Our team will guide you through the process if you need any help.

If your impression isn't suitable for manufacturing, we'll let you know and send you a replacement kit at cost price. We're not here to overcharge you, just to make sure you get the perfect fit!

There's no strict deadline for taking your impression, but we recommend doing it as soon as possible to avoid delays in receiving your gumshield.

No, you must remove your partial denture before taking your impression.

We recommend waiting until after your braces are removed, as our impression kits aren't suitable for use with braces.

We recommend our kits for ages 10 and above, as younger children may find them difficult to use. Contact us if your child is under the age of 10.

Yes! If you have a strong gag reflex, we recommend:

• Tilting your head forward slightly while taking the impression.
• Breathing through your nose to stay relaxed.
• Practicing with an empty tray before mixing the putty to get used to the feeling.

No! You should press the tray up evenly into your teeth—not bite into it. Biting can cause distortion and affect the final fit.

Once your impression is approved via WhatsApp, we'll give you access to our returns portal, where you can generate a DPD QR code. Simply scan it at your nearest DPD drop-off location, and your package will be sent back to us for free.

Yes! Keep hold of your tracking number when you post it so you can track its return to us.

Yes! We strongly recommend taking clear photographs of your impressions and packaging before dispatch. This serves as evidence in the event of courier-related damage or loss.

Simply choose your gumshield, customise it (if applicable), and complete checkout. We'll send you an impression kit first, and once we receive your impression, we'll start making your gumshield.

They're the same thing! In the UK, gumshield is the more common term, while mouthguard is used more internationally. No matter what you call it, it's designed to do the same job—protect your teeth from impact in sports and combat. At Piranha, we use both terms so you can always find what you're looking for.

• Impression kit dispatched: Same day if ordered before 15:00 GMT, next working day if after.
• Standard gumshield production: 7 working days after we receive your impression.
• Express gumshield: 2 working days after we receive your impression.

Yes! Choose our Express Production option at checkout for £29, and we'll prioritise your gumshield, making it in 2 working days once we receive your impression.

If you need to change your gumshield type, colour, or any details, contact us as soon as possible. Once production has started, we cannot make changes. Production begins the same working day we receive your impressions if received before 14:00 GMT.

No! We provide a free prepaid return label via our returns portal, so sending your impression back to us is completely free.

You can cancel within 14 days of receiving your impression kit if it remains unopened and unused. A £25 restocking fee applies. Once the kit is used or impressions are submitted, the order becomes final and non-refundable.

If you realise you've ordered the wrong type, let us know before sending back your impression so we can adjust your order if manufacturing hasn't started.

Yes! We accept 3D printed and stone or plaster models. We also accept digital dental scan files including STL, PLY and OBJ files.

• Standard processing: 7 working days from when we receive your impression.
• Express: 2 working days from when we receive your impression (£29 additional charge).

Yes! We'll email you as soon as your gumshield is ready and ship it the same day if dispatched before 15:00 GMT.

Yes, we notify you at every stage—when we check in your impression, when your gumshield is being made, and when it's shipped back to you.

Your custom design becomes final once you complete checkout. Once production has commenced, we cannot make any changes to colours, text, spelling, or design elements. Please review your design extremely carefully before placing your order.

Currently we only provide our services to mainland UK. We do not ship to Ireland or any of the Isles.

• Standard: 7 working days from when we receive your impression.
• Express: 2 working days from when we receive your impression.

Delivery to you takes 1-2 working days after dispatch.

Once your impression is approved on WhatsApp, we'll give you access to our returns portal, where you can generate a QR code for return via DPD. Simply take your package to a DPD drop-off location, scan the QR code, and they'll handle the rest—no need to print a label!

Yes! You can choose Express Production at checkout for £29, which ensures your gumshield is made in 2 working days after we receive your impression.

Orders placed before 15:00 GMT on a weekday will be dispatched the same day and delivered the next working day.

Orders placed after 15:00 GMT or over the weekend will be dispatched the next working day and delivered the following working day.

Receive free next working day delivery on all UK orders.

If your impression hasn't been received yet, contact us and we may be able to upgrade you to Express Production for an additional £29.

Yes! We'll send tracking updates at every stage, including when:

• Your impression kit is shipped
• Your impression is received
• Your gumshield is in production
• Your gumshield is shipped back to you

If your order is taking longer than expected, check your email for any updates. If you need further assistance, contact us at help@getpiranha.co.uk.

Your gumshield is shipped via DPD, so you don't need to be home to receive it. DPD allows you to reschedule your delivery, arrange for it to be left with a neighbour or in a safe place, or collect it from a designated pickup shop if needed. You'll receive tracking updates with options to manage your delivery.

If your impression kit or gumshield doesn't arrive within the expected timeframe, contact us within 10 days of the estimated delivery date and we'll investigate. If necessary, we'll send a replacement.

Any 'leave safe' or 'safe place' deliveries authorised by you are entirely at your own risk. Piranha is not responsible for parcels left without a signature that are subsequently lost or stolen.

Parcels returned to us due to failed delivery, incorrect address, or failure to collect from a pickup point may incur re-shipping charges.

Our gumshields are made from high-quality EVA (Ethylene Vinyl Acetate), which is:

• Gluten-free
• Vegan-friendly
• Free from toxins
• Durable and impact-resistant for maximum protection

Yes, all our gumshields are 100% BPA-free and contain no harmful chemicals, making them completely safe for use.

No, our gumshields are latex-free, making them safe for anyone with latex allergies.

Yes! Our gumshields are manufactured in a GDC-registered UK dental lab and meet CE safety standards for sports protection.

Yes! Whether you play MMA, boxing, rugby, hockey, martial arts, or any contact sport, our custom-fit gumshields provide maximum impact absorption and protection.

No, our gumshields are designed with breathe-easy technology, ensuring a secure fit while allowing for unrestricted airflow and clear speech.

Yes! Our gumshields are made to cushion impact, reducing strain on your teeth and making them comfortable for those with sensitivity.

Sports gumshields naturally have variations in thickness throughout to provide optimal protection. High-impact areas (front teeth) are thicker for maximum protection, while other areas are thinner for comfort and breathability. This is a professional design feature and normal in sports mouthguard manufacturing.

Clean your gumshield after each use with cool water and mild soap or a designated mouthguard cleaner. Store it in the provided storage case. Keep it away from direct heat sources and do not expose it to temperatures above 60°C. Never leave it in direct sunlight, hot vehicles, or near heaters.

If your gumshield doesn't fit as expected, contact us within 14 days of receiving it. You must provide:

• Clear video evidence showing the gumshield being inserted and removed, a close-up view of the fit, and a verbal explanation of the issue
• Return of the original gumshield and all items that came with your order (including the storage case)

We'll assess it and provide a free adjustment or remake if needed.

Since each gumshield is custom-made, we don't accept returns, but if there's a fit issue within 14 days, we'll work with you to resolve it through our Perfect-Fit Guarantee.

Yes! If you purchased a non-custom product, you can return it within 14 days of receiving it, as long as it is unused, unopened, and in its original packaging.

Contact us at help@getpiranha.co.uk to initiate the return. For non-custom products, you'll need to arrange and cover the return postage yourself. We recommend using a tracked service to ensure it reaches us safely. Once received and inspected, we'll process your refund.

Once we receive and inspect the returned item, we'll process your refund within 5-10 working days. Refunds are issued to your original payment method.

If your impression isn't suitable, we'll let you know and send you a replacement kit at cost price. We're here to help, not overcharge you!

If you believe your gumshield isn't fitting correctly, contact us within 14 days via email with photos/videos, and we'll assess it. If a remake is needed, we'll arrange it for you under our Perfect-Fit Guarantee.

You can cancel within 14 days of receiving your impression kit if it remains unopened and unused. A £25 restocking fee applies. Once the kit is used or impressions are submitted, the order becomes final and non-refundable.

No! Once your impression is approved via WhatsApp, we'll give you access to our returns portal, where you can generate a DPD QR code. Simply scan it at your nearest DPD drop-off location, and your package will be sent back to us for free.

If your gumshield arrives damaged, contact us immediately at help@getpiranha.co.uk with photos within 10 days of delivery.

You can reach us via email at help@getpiranha.co.uk for any enquiries.

We provide one complimentary remake per order under our Perfect-Fit Guarantee. If the second gumshield still doesn't fit after being manufactured to new impressions or scans, no further remakes or refunds will be offered.

Yes! All our custom gumshields come with a 14-day Perfect-Fit Guarantee. If your gumshield doesn't fit properly, contact us within 14 days and we'll work with you to resolve the issue.

• Contact us at help@getpiranha.co.uk within 14 days of receiving your gumshield.
• Send us clear video evidence showing the gumshield being inserted and removed, a close-up view of the fit issue, and a verbal explanation.
• Return the original gumshield and all items received with your order (including storage case).
• Our team will assess the issue and guide you on the next steps.
• If necessary, we'll provide a free adjustment or remake to ensure the perfect fit.

✔ Fit issues – If the gumshield doesn't fit as expected.
✔ Manufacturing defects – Any faults in materials or workmanship confirmed by our quality control team.

❌ Damage from alterations or modifications (stretching, trimming, heating, filing).
❌ Misuse or abuse (biting when not in use, dropping, intentional damage).
❌ Improper storage (exposure to extreme heat above 60°C, direct sunlight, hot vehicles).
❌ Normal wear and tear (surface scratches, gradual thinning, colour fading).
❌ Dental changes after impressions (new dental work, tooth movement, orthodontic treatment).
❌ Inaccurate impressions (poor quality impressions despite our guidance).
❌ Design errors made by you (spelling mistakes, incorrect colours, design placement).
❌ Loss or theft.

Once we receive your video evidence, we'll review it within 1-2 working days and arrange any necessary adjustments or remakes as quickly as possible.

Yes! Non-custom products come with a standard 14-day return policy. If they arrive faulty or damaged, we'll replace them or refund you.

The lifespan depends on frequency of use, intensity of sport, bite force, and care practices. Signs of normal wear include minor surface abrasions and gradual thinning. For athletes in high-impact sports with frequent use, we recommend replacement every 6-12 months or sooner if damage occurs.

You should replace your gumshield if you notice significant wear, visible damage, changes in fit, or after any major dental work. If your gumshield has been exposed to extreme heat, altered, or no longer fits properly, it should be replaced immediately.